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Top of Mind: December 1, 2016
December 1st, 2016
by Bill Boyajian

Life Comes First

Many of us get frustrated, even angry, when we can’t get instantaneous service for almost anything, be it on our smart phone, through a service provider, or even at a restaurant.  The issue, of course, is that we’ve become so accustomed to getting things quickly that we get very upset when we don’t.

37311573 - rush hour

I wonder, then, if we are losing patience, or if we just have higher expectations of ourselves and others.  It seems to me that we could cut people some slack and not take ourselves so seriously.

Those who have a more relaxed pace of life seem happier because of it.  After all, we tend to cram so many things into our daily schedules, often to serve ourselves, our business, or our families, that we leave no room for margin.  And then we wonder why we have so much stress.

Find time for peace and relaxation in things that have meaning for you and others.  And stick with the motto, “life comes first.”

 

Here are a few Business & Life Tips to think about….

Business Tips:

  • Your commitments shape your direction in life and in business. They define what you’re dedicated to and what you really care about.
  • You can’t be an effective leader if you’re driven by resentment, even if it’s justified. To be free to lead, you have to let things go.
  • Small companies don’t need an employee handbook. Try these basics: work hard, do right, serve customers, and use good judgment.

 

Life Tips:

  • Most people want to do well, but need attention and good communication in order to excel. If you lead, give them what they need.
  • The best test of who you are is evidenced when no one is looking. How you handle adversity is a true measure of character.
  • Common sense is not so common. Use yours to make good choices. If something is not right, just don’t do it. It’s pretty simple.


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Life Comes First
December 1st, 2016
by Bill Boyajian

37311573 - rush hour

Many of us get frustrated, even angry, when we can’t get instantaneous service for almost anything, be it on our smart phone, through a service provider, or even at a restaurant.  The issue, of course, is that we’ve become so accustomed to getting things quickly that we get very upset when we don’t.

I wonder, then, if we are losing patience, or if we just have higher expectations of ourselves and others.  It seems to me that we could cut people some slack and not take ourselves so seriously.

Those who have a more relaxed pace of life seem happier because of it.  After all, we tend to cram so many things into our daily schedules, often to serve ourselves, our business, or our families, that we leave no room for margin.  And then we wonder why we have so much stress.

Find time for peace and relaxation in things that have meaning for you and others.  And stick with the motto, “life comes first.”



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Top of Mind: November 17, 2016
November 17th, 2016
by Bill Boyajian

That Defining Moment

We’ve all had ups and downs in our lives.  Too often, a major obstacle or failure becomes a defining moment.  They say that you learn more from your failures than your successes. That’s only if you don’t let a major downer define your life and limit your dreams and aspirations.

19077199 - business man using laptop sitting on sofa elevated view

Instead, learn to overcome that one crucial mistake, that failed relationship or that devastating disappointment by using it as motivation to take your life or your business to the next level.  It isn’t easy to put the past in the past, but it is vital in order to rebuild self-confidence, restore relationships, or redefine your goals for the future.

No one is perfect.  Everyone has failed.  But the difference between failure and success is a very fine line, often dictated by how you perceive it, and how you perceive yourself.  Failure can be success if we learn from it.  So take some time today to reflect on that defining moment in your life and use it for good.

 

Here are a few Business & Life Tips to think about….

Business Tips:

  • Complacency is a fear of high achievers, and it should be a fear for everyone. When we are no longer motivated, it’s over.
  • Successful companies take ideas and form strategy, take strategy and form structure, and take structure and form action plans.
  • Good or bad, the culture of a company is established and maintained by its leadership and manifests itself through its people.

 

Life Tips:

  • This is a good day to ask, “Where am I going, why am I going there, when will I get there, and what can I expect when I arrive?
  • To tackle a huge undertaking, break it down into smaller segments; reaching each mini- milestone helps to achieve the major goal.
  • Care and credibility are critical to all meaningful relationships, and meaningful relationships are key to life and business success.

Here a couple more articles written by Bill….

Do You Have a Plan?

Facing a Difficult Decision or Even a Crisis?



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That Defining Moment
November 10th, 2016
by Bill Boyajian

19077199 - business man using laptop sitting on sofa elevated view

We’ve all had ups and downs in our lives.  Too often, a major obstacle or failure becomes a defining moment.  They say that you learn more from your failures than your successes. That’s only if you don’t let a major downer define your life and limit your dreams and aspirations.

Instead, learn to overcome that one crucial mistake, that failed relationship or that devastating disappointment by using it as motivation to take your life or your business to the next level.  It isn’t easy to put the past in the past, but it is vital in order to rebuild self-confidence, restore relationships, or redefine your goals for the future.

No one is perfect.  Everyone has failed.  But the difference between failure and success is a very fine line, often dictated by how you perceive it, and how you perceive yourself.  Failure can be success if we learn from it.  So take some time today to reflect on that defining moment in your life and use it for good.



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Top of Mind: November 3, 2016
November 4th, 2016
by Bill Boyajian

Look for Clues

Our dog, Bailey, knows when my wife and I are about to leave the house. He’ll watch us get dressed and see what we’re wearing. Then he’ll find his comfort spot in the window seat in our living room where he has a direct view of the house and the garage to watch us leave, and ultimately see us when we come home. Bailey also knows when I’m about to take him for a walk. He knows what shoes I’m going to wear, and that I want my sunglasses and my phone with me, too. And then he goes crazy with excitement because he loves to go for walks. He also knows when he’s about to get a bath, and he’ll try to hide because he doesn’t like this hygienic necessity.

28701336 - portrait of a little baby dog  coton de tuléar

Bailey looks for clues to know what to do next. Maybe many of us in business should learn to look for clues, too. Clues from employees getting ready to quit; clues from customers ready to drop us; clues from our financials that indicate a problem is arising. Too often, we miss clues that, if observed, would avert a crisis in business. So why do we miss these clues? We’re often too busy putting out fires to step back and look at our business through new eyes. It happens in life, too. Marriages don’t just end suddenly. They erode over time as we miss clues that would tell us that two people are growing apart.

So if Bailey is smart enough to observe clues that indicate what is going to happen next, it makes sense that we should, too. Take time to look for clues in business and life that indicate a change is about to take place. You’ll find it much easier to avert major problems if you do.

Bill

 

Here are a few Business & Life Tips to think about….

Business Tips:

  • Leaders spend far too much time working on their strategy, and far too little time working on the culture of their organization.
  • One of my clients recently drove 100 miles to deliver a piece of jewelry to his customer. She’ll be a customer for life.
  • I learn a lot when I coach people because I ask a lot of questions and listen carefully to the answers. Listening is vital to learning.

Life Tips:

  •  To be truly human is to build relationships, develop synergies, foster creativity, admire sensitivity, and appreciate diversity.
  • People who want to learn are a lot happier than those who think they know it all. A person with the right attitude is a much better bet.
  • For reasonable people, the root of most disagreements lies in differing assumptions and expectations of decisions, actions, and results.

 

Here are a couple other articles written by Bill…

Dealing with People                                                                                                                                  

Do You Have the Time?                                                                                                                                

 



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Look for Clues
October 26th, 2016
by Bill Boyajian

28701336 - portrait of a little baby dog coton de tuléar

Our dog, Bailey, knows when my wife and I are about to leave the house.  He’ll watch us get dressed and see what we’re wearing.  Then he’ll find his comfort spot in the window seat in our living room where he has a direct view of the house and the garage to watch us leave, and ultimately see us when we come home.  Bailey also knows when I’m about to take him for a walk.  He knows what shoes I’m going to wear, and that I want my sunglasses and my phone with me, too.  And then he goes crazy with excitement because he loves to go for walks.  He also knows when he’s about to get a bath, and he’ll try to hide because he doesn’t like this hygienic necessity.

Bailey looks for clues to know what to do next.  Maybe many of us in business should learn to look for clues, too.  Clues from employees getting ready to quit; clues from customers ready to drop us; clues from our financials that indicate a problem is arising.  Too often, we miss clues that, if observed, would avert a crisis in business.  So why do we miss these clues?  We’re often too busy putting out fires to step back and look at our business through new eyes.  It happens in life, too.  Marriages don’t just end suddenly.  They erode over time as we miss clues that would tell us that two people are growing apart.

So if Bailey is smart enough to observe clues that indicate what is going to happen next, it makes sense that we should, too.  Take time to look for clues in business and life that indicate a change is about to take place.  You’ll find it much easier to avert major problems if you do.



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Top of Mind: October 20, 2016
October 20th, 2016
by Bill Boyajian

Simple is Elegant in Sales

People waste a lot of time with meaningless words.  It is harder to get a point across with many words than it is with an economy of words.  Yet it’s a fine art to say things simply and clearly, and not fill empty space with idle chatter.

24236612 - sales assistant in jewelry shop demonstrating bracelet to young couple customer during gift selecting

Salespeople often like to keep talking to break the silence that inevitably comes at some point in a presentation.  But silence is usually what is needed to give a customer time to think and reflect.  The old saying, “silence is golden,” is really true.  Silence also gives you time to “read” your customer, and to put the slightest bit of pressure on them to talk.  When customers talk, they give you the information you need to know where you stand in a sales presentation, and what you need to do to close a sale.

Good salespeople know when to talk and when to listen.  Listening reveals truth in a conversation or presentation.  You can’t learn anything when you’re talking, so listen intently and keeps things simple.  Simple is elegant in selling.

 
Here are a few Business & Life Tips to think about….

Business Tips:

  • It is important to be skilled and competent in what we do, but it is equally important to project personal confidence in our work.
  • Value is far more important than price. Value is what you get from a purchase, whereas price is simply what you paid for it.
  • A good way to measure success in business is not just with financial performance, but with the quality of new customers you create.

Life Tips:

  • Perfect is the enemy of potential. If you wait for something to be perfect, you will wait too long. Good is good enough in most cases.
  • To be truly fulfilled, take your dream and formulate a vision. Then take your vision and form a realistic plan to achieve your goals.
  • The greatest gift we can give to people is our time. We have a finite amount of it, and never really know how much time we will have.

 
Bill recognized as a GIA Innovator
Read more about Bill’s contributions to the Gemological Institute of America….
Bill Boyajian – GIA Innovator



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Simple is Elegant in Sales
October 11th, 2016
by Bill Boyajian

24236612 - sales assistant in jewelry shop demonstrating bracelet to young couple customer during gift selecting

People waste a lot of time with meaningless words. It is harder to get a point across with many words than it is with an economy of words. Yet it’s a fine art to say things simply and clearly, and not fill empty space with idle chatter.

Salespeople often like to keep talking to break the silence that inevitably comes at some point in a presentation. But silence is usually what is needed to give a customer time to think and reflect. The old saying, “silence is golden,” is really true. Silence also gives you time to “read” your customer, and to put the slightest bit of pressure on them to talk. When customers talk, they give you the information you need to know where you stand in a sales presentation, and what you need to do to close a sale.

Good salespeople know when to talk and when to listen. Listening reveals truth in a conversation or presentation. You can’t learn anything when you’re talking, so listen intently and keeps things simple. Simple is elegant in selling.



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Top of Mind: October 6, 2016
October 6th, 2016
by Bill Boyajian

17691643_s

Glass Half Full or Empty?

Some of us see the glass half empty and some of us see the glass half full. If we always see things one way, it’s a good rule of thumb to try to see things differently.

As an example, when we can only see people in a certain light, we tend to see only their strong points or weak points, and in doing so, we tend to exaggerate whatever we see. For example, if you see a salesperson as pushy or too aggressive, you might conclude that they aren’t good at what they do, whereas if you review their sales results, you might find them to be outstanding.

Any one of us can tend to see only what we want to see. If we keep looking for someone to do something wrong, we’ll eventually find it. When we find the flaw, we label the person by what we see, and find it hard (if not impossible) to see their virtues. On the contrary, if we only see the positive in people, we may miss the things where they need improvement, and fail to give counsel in those areas of growth or development. In effect, we cover or hide peoples’ weaknesses, believing that confrontation for improvement will cause conflict, something we want to avoid at all cost.

The answer lies in our ability to see positives and negatives, virtues and growth potential, and to be committed to helping people become all they can be. It isn’t easy, but it’s a great goal. Try it this week.

 

Here are a few Business & Life Tips to think about….

Business Tips:

  • Businesses remain fairly constant each year because leaders repeat the same practices. To improve and grow, you must innovate.
  • In a start-up business, trusting your instincts is both necessary and wise. But very soon, you will need to listen closely to the market.
  • People with a product or service that does good and fulfills noble values, is a model for success in the new purpose economy.

 

Life Tips:

  • Resentment debilitates, eating away at your conscience and your soul. It’s like taking poison and hoping it will hurt someone else.
  • It’s funny how life works. People are quick to fix a broken window, but slow, if at all, to fix a broken relationship.
  • True joy and peace in life comes from contentment. It’s not the same as complacency or laziness. Strive to be content in all things.

 

Are you Building Trust with your colleagues and staff?



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Glass Half Full or Empty?
September 21st, 2016
by Bill Boyajian

17691643_sSome of us see the glass half empty and some of us see the glass half full.  If we always see things one way, it’s a good rule of thumb to try to see things differently.

As an example, when we can only see people in a certain light, we tend to see only their strong points or weak points, and in doing so, we tend to exaggerate whatever we see.  For example, if you see a salesperson as pushy or too aggressive, you might conclude that they aren’t good at what they do, whereas if you review their sales results, you might find them to be outstanding.

Any one of us can tend to see only what we want to see.  If we keep looking for someone to do something wrong, we’ll eventually find it.  When we find the flaw, we label the person by what we see, and find it hard (if not impossible) to see their virtues.  On the contrary, if we only see the positive in people, we may miss the things where they need improvement, and fail to give counsel in those areas of growth or development.  In effect, we cover or hide peoples’ weaknesses, believing that confrontation for improvement will cause conflict, something we want to avoid at all cost.

The answer lies in our ability to see positives and negatives, virtues and growth potential, and to be committed to helping people become all they can be.  It isn’t easy, but it’s a great goal.  Try it this week.



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"Bill Boyajian is a leader people follow, with a proven track record of success. He will provide solutions to your biggest challenges and deliver terrific results."

–Howard Herzog
International Jewelers Block Insurance

"A sought after role model, Bill reminds us that how we lead our business has everything to do with how we live a fulfilling life."

– Pam Levine,
Levine Design Group