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Top of Mind: June 30, 2016
July 1st, 2016
by Bill Boyajian

Human Capital

Most leaders will agree that human capital is the most valuable asset that any company in any industry can have.  The amazement comes when you see how poorly people are treated in so many workplaces.

I’m not referring to the Fortune 500 companies that can afford free meals, day care, and health clubs.  I’m concerned about the hundreds of thousands of small businesses, many of which treat employees as if they were expendable commodities and then wonder why they can’t attract and retain great people.

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Contrary to popular opinion, today’s employees aren’t all that different from the previous generation.  They want to work in a culture that values individuals and the contributions they make.  They want to work for an owner or leader who cares about them.  They want to work for a winning team but be a star in their own right.  Millennials, in particular, see their workplace as a key social network and one of their primary connections to society as a whole.

So maybe it’s time for business owners and leaders to define who they are, why their business exists, and what they are looking for in human capital.  People want to work for leaders who have it together and for businesses that are going somewhere.  If people don’t know where you’re going, or how you’re going to get there, they’re unlikely to come aboard, and less likely to stay aboard once they figure you out.

Human capital is the engine that drives business.  If you have the best people, you’ll have the best company.

 
Here are a few Business & Life Tips to think about….

Business Tips:

  • Nothing happens until a sale is made. Salespeople are worth their weight in gold when they produce great results. Nourish them.
  • If you are a leader, you need to keep people informed–good, bad, or ugly. Knowledgeable people are understanding people.
  • People want to work for a brand they can identify with and a culture they believe in. Leaders are wise to build both.

Life Tips:

  • What we do has profound meaning in the sequence of life circumstances. Most life situations result from our actions or in-actions.
  • You lose today by reaching back to yesterday. Instead, live today and seek tomorrow. Think future. The past is simply the past.
  • Change can be difficult, but nothing happens until something old transitions away. Look for opportunities in the midst of change.

 
Check out a past article written by Bill in….

The-Retail-Jeweler-Logo

 

 

July – August  2015 Issue

– Scroll to Page 56 –

Leaving a Legacy: The People Principle



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Human Capital
June 24th, 2016
by Bill Boyajian

41267128_s

Most leaders will agree that human capital is the most valuable asset that any company in any industry can have.  The amazement comes when you see how poorly people are treated in so many workplaces.

I’m not referring to the Fortune 500 companies that can afford free meals, day care, and health clubs.  I’m concerned about the hundreds of thousands of small businesses, many of which treat employees as if they were expendable commodities and then wonder why they can’t attract and retain great people.

Contrary to popular opinion, today’s employees aren’t all that different from the previous generation.  They want to work in a culture that values individuals and the contributions they make.  They want to work for an owner or leader who cares about them.  They want to work for a winning team but be a star in their own right.  Millennials, in particular, see their workplace as a key social network and one of their primary connections to society as a whole.

So maybe it’s time for business owners and leaders to define who they are, why their business exists, and what they are looking for in human capital.  People want to work for leaders who have it together and for businesses that are going somewhere.  If people don’t know where you’re going, or how you’re going to get there, they’re unlikely to come aboard, and less likely to stay aboard once they figure you out.

Human capital is the engine that drives business.  If you have the best people, you’ll have the best company.



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Top of Mind: June 16, 2016
June 16th, 2016
by Bill Boyajian

Learning to Agree to Disagree

Some people just can’t get disagreement out of their system.  They want to argue a point to death and tell everyone around them how something or somebody is wrong.  Sometimes you just want to tell them to “get over it.”

22428052_sYou can disagree with someone without being notoriously disagreeable.  You might even be right about something, but if you’re rude or indignant about it, you’re really wrong.

Instead, learn to agree to disagree and move on.  Most disagreements are more about opinion and worldview than about clear-cut “right or wrong.”  So next time you disagree with someone, know what you believe, have confidence in it, and get on with your life.  You’ll be a better, more agreeable person for it.

 
Here are a few Business & Life Tips to think about….

Business Tips:

  • Nothing happens except by, with, or through people. If you have the best people, you have the potential to be the best company.
  • Grow at a pace in business that you can handle without undue risk. Don’t tempt losing everything for anything.
  • Check references. Don’t just ask if a person did a good job. Ask about attitude, teachability, and people orientation. It all counts.

 
Life Tips:

  • If someone is being disrespectful or discourteous, and if it bothers you, tell them. Or, simply don’t complain about it.
  • Fear is a cancer that holds us back from achieving our potential. It also puts us on edge with others and affects our relationships.
  • We tell our children to make good choices, but do we? As adults, we tend to react to everything. Life is too short to choose poorly.

 
Check out a past article written by Bill in….

The-Retail-Jeweler-Logo

 

September 2015 Issue

– Scroll to Page 38 –

Weathering the Lean Years to Emerge STRONGER



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Learning to Agree to Disagree
June 14th, 2016
by Bill Boyajian

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Some people just can’t get disagreement out of their system.  They want to argue a point to death and tell everyone around them how something or somebody is wrong.  Sometimes you just want to tell them to “get over it.”

You can disagree with someone without being notoriously disagreeable.  You might even be right about something, but if you’re rude or indignant about it, you’re really wrong.

Instead, learn to agree to disagree and move on.  Most disagreements are more about opinion and worldview than about clear-cut “right or wrong.”  So next time you disagree with someone, know what you believe, have confidence in it, and get on with your life.  You’ll be a better, more agreeable person for it.



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Top of Mind: June 2, 2016
June 14th, 2016
by Bill Boyajian

22215923_sStuck in a Rut?

 
Every career and every job has its ups and downs.  But if you’re really tired and unhappy with your career direction or your work, here’s something to consider:

 
1. Jot down a few things you really enjoy doing.  For me, it’s writing, speaking, and coaching.  For you, it might be drawing, creating, or working with your hands.

 
2. Now jot down a few things that you’re really good at.  And don’t be shy.

 
3. Examine the two lists and see if there is overlap in what you like to do and what you’re really good at doing.

 
4. Then ask yourself if you can earn a living doing what you love to do and also what you’re good at doing.  If the answer is yes, you may well have found a new career direction or work preference.

 
Even if you’re not in a rut, this is a good exercise to do every few years.

 
Here are a few Business & Life Tips to think about….

Business Tips:

  • Entrepreneurs know what they want and aren’t afraid to take risks and work hard to get it. Passion drives their success.
  • Work isn’t work if you love what you do. Learn to have fun at work. A lot of it involves your attitude, especially with co-workers.
  • Don’t take on a partner unless you really need one. Even then, try to maintain majority ownership. 50/50 deals seldom work.

Life Tips:

  • If you don’t enjoy what you’re doing, no one around you will either. Maybe it’s time to try something else.
  • Regular exercise is the one thing I have experienced that improves both the mind and the body, maybe even more mind than body.
  • Right or wrong, millennials get an entitlement rap. They just want to work eight hours a day and have a balanced life. So do I.

 

Check out a past article written by Bill in….

The-Retail-Jeweler-Logo

 

October 2015 Issue

– Scroll to Page 42 –

Recruiting Memo to Owner



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Stuck in a Rut?
May 20th, 2016
by Bill Boyajian

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Every career and every job has its ups and downs.  But if you’re really tired and unhappy with your career direction or your work, here’s something to consider:

1. Jot down a few things you really enjoy doing.  For me, it’s writing, speaking, and coaching.  For you, it might be drawing, creating, or working with your hands.

2. Now jot down a few things that you’re really good at.  And don’t be shy.

3. Examine the two lists and see if there is overlap in what you like to do and what you’re really good at doing.

4. Then ask yourself if you can earn a living doing what you love to do and also what you’re good at doing.  If the answer is yes, you may well have found a new career direction or work preference.

Even if you’re not in a rut, this is a good exercise to do every few years.



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Top of Mind: May 19, 2016
May 20th, 2016
by Bill Boyajian

Instincts & Intuition                                                                     

Have you ever known someone who seems to possess insights, wisdom, instincts, or even intuition beyond what you consider normal? It’s that person you look up to or rely on when you’re just not sure about what to do next.

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We all need someone we can go to for advice and counsel. It may be your spouse, a close friend, or even an outside confidant who provides that much-needed perspective, especially on the big decisions that cross your desk – or confound your life.

If you don’t have such a person, think about someone you know who could fill that role. It could be the single most important decision you make this Spring.

 

Here are a few Business & Life Tips to think about….

Business Tips:

  • Send your business plan to key people for advice, not money. If they don’t want to invest, keep working on your concept.
  • Take smart, tactical risks while you continue to grow and manage your current business. Keep the revenue flowing during transition.
  • Employees gravitate toward good leadership and management because they see in their leader the character and vision to succeed.

 

Life Tips:

  • In life, things can unravel fast. When a major health crisis hits, nothing else will matter. Life comes first.
  • We get upset when things change the way we plan our day to go. Our perception of those “things” determines our reaction to them.
  • To be positive is not to be negative. A positive outlook is powerful, in that it alters a way of thought that can transform lives.

 

Check out a past article written by Bill in….

The-Retail-Jeweler-Logo

November – December 2015 Issue

– Scroll to Page 40 –

10 Characteristics of a Good Employer



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Instincts & Intuition
May 17th, 2016
by Bill Boyajian

Have you ever known someone who seems to possess insights, wisdom, instincts, or even intuition beyond what you consider normal?  It’s that person you look up to or rely on when you’re just not sure about what to do next.

46626157_s
We all need someone we can go to for advice and counsel.  It may be your spouse, a close friend, or even an outside confidant who provides that much-needed perspective, especially on the big decisions that cross your desk – or confound your life.

 
If you don’t have such a person, think about someone you know who could fill that role.  It could be the single most important decision you make this Spring.



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Top of Mind: May 5, 2016
May 6th, 2016
by Bill Boyajian

Running a Small Business

Running a small business has its ups and downs. There’s nothing wrong with having a small business, but there’s a lot wrong with having a small mind when you run it.

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Some leaders run a business by what I call the exception. They set up rules and regulations for customers based on the 5% they anticipate being problems. Instead, they ought to consider the other 19 out of 20 who are invaluable to their business.

The idea is to cultivate relationships with clients. To distinguish your business from the competition. Unfortunately, many owners sacrifice that advantage by not trusting customers and issuing warnings about what is included or not included in their products or services. Operating by the exception – the negative – isn’t a good business practice and it limits your potential.

I get it. Some customers are simply a pain, and there’s nothing wrong with “firing” them as a client. What you don’t want to lose is the 95% who are a blessing to your business.

Small businesses create more jobs than large corporations and are the backbone of our economy. Help your business run better by taking the glass half full approach and by looking at the big picture.

So how are you doing? Are you treating customers like special guests or troublemakers? The special guest treatment could be the difference that makes your business successful this year.

 

Here are a few Business & Life Tips to think about….

Business Tips:

  • Want to sell something? Then you better have passion for it. Passion plus purpose, along with a good product or service works.
  • Most start-up businesses fail because they can’t hang on long enough to make things work. Plan on twice the time it will take.
  • Customers are a great source of knowledge about your business. Tap into their advice and learn from your “unpaid consultants.”

 

Life Tips:

  • An open heart leads to an open mind. An open mind leads to creativity. Open your heart and mind if you truly want to grow.
  • The right amount of stress is what causes all of us to achieve. Nothing is accomplished without it. Find the right balance each day.
  • Have the courage to be honest with people, but share your ideas and points of view with sincerity and gentleness. Be nice.

 

Check out a past article written by Bill in….

The-Retail-Jeweler-Logo

 

January-February 2016 Issue

– Scroll to Page 44 –

The 21st Century Jeweler



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Running a Small Business
May 2nd, 2016
by Bill Boyajian

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Running a small business has its ups and downs.  There’s nothing wrong with having a small business, but there’s a lot wrong with having a small mind when you run it.

Some leaders run a business by what I call “the exception.”  They set up rules and regulations for customers based on the 5% they anticipate being problems.  Instead, they ought to consider the other 19 out of 20 who are invaluable to their business.

The idea is to cultivate relationships with clients to distinguish your business from the competition.  Unfortunately, many owners sacrifice that advantage by not trusting customers and issuing warnings about what is included or not included in their products or services.  Operating by the exception – the negative – isn’t a good business practice and it limits your potential.

I get it.  Some customers are simply a pain, and there’s nothing wrong with “firing” them as a client.  What you don’t want to lose is the 95% who are a blessing to your business.

Small businesses create more jobs than large corporations and are the backbone of our economy.  Help your business run better by taking the glass-half-full approach and by looking at the big picture.

So how are you doing?  Are you treating customers like special guests or troublemakers?  The special guest treatment could be the difference that makes your business successful this year.



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"Bill Boyajian is a leader people follow, with a proven track record of success. He will provide solutions to your biggest challenges and deliver terrific results."

–Howard Herzog
International Jewelers Block Insurance

"A sought after role model, Bill reminds us that how we lead our business has everything to do with how we live a fulfilling life."

– Pam Levine,
Levine Design Group