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Growing Through Continuous Improvement
February 12th, 2014
by Bill Boyajian

Recently I gave a speech to an insurance and financial services company. The owners asked me to speak on leadership and to challenge their staff on what they wanted to “be” in 2014.

It was an interesting topic, and the owners are very interesting people. They take their team through two books each year, with various directors and managers leading discussions as they traverse through each chapter. Many of the works they use are best sellers in the business world, but all are selected because they help employees become better people and more professional in their trade.

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I marveled at the commitment this firm has to continuing education for their staff, and wondered why more companies don’t do the same. I concluded that it is really up to the ownership, that is, their focus and dedication on helping their team take the company to the next level.

When owners of businesses exhibit this kind of leadership, it becomes contagious. Employees get in the habit of continuous improvement, both personally and professionally. Not every person in the company loves the process. Some simply leave because the focus on growth is not for them. Others are asked to leave because they just don’t fit the culture of the firm.

So I ask a simple question: How are you doing with your company? Are people growing? Are you growing? If you need some help, let me know.



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“I needed help orchestrating a succession plan for our business. I had heard that Bill Boyajian specialized in assisting owners to transition their business to the next generation. He knows how to bridge the generation gap and deliver what each needs to hear. I would recommend Bill to any business owner who needs advice on succession planning from a trusted outside professional.”

–Charles Denaburg,
Managing Partner,
Levy’s Fine Jewelry
Birmingham, AL

"Our family needed some guidance on business transition and succession planning. We asked Bill Boyajian to help us because we knew we could trust him to tell us what we needed to hear. Bill became a valuable resource for our company and our entire family. He has the ability to meet each of us where we’re at and it has served us very well."

–Ceylon Leitzel
Leitzel Fine Jewelry
Hershey & Myerstown, PA

“We needed a plan to transition our business to a non-family member and we asked Bill Boyajian to help us. His experience in the area has really paid off, but we didn’t expect the added value of putting us together with a financial planner who helped organize our retirement needs. We now have the fundamentals to transition our business successfully, and we have Bill to thank for it.”

–Ernie & Debbie Cummings
Kizer-Cummings Jewelers
Lawrence, KS