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Take Care of Your Culture
October 12th, 2025
by Bill Boyajian

The culture of any business is built and maintained by owners and management. Leadership sets the tone. People want to work for businesses that show care and concern for employees and customers. A great culture is one in which employee morale is high and belief in the vision and brand of the company is unquestioned.

Both employees and customers rave about the business when its culture is strong. The opposite is true when people complain about how they are treated. Good human relations builds a strong culture in almost any business.

Owners and managers tend to obsess over customers, yet fail to consider what staff members think. Next to customers, your associates are the lifeblood of your business. When they are happy, your culture thrives. It’s not about money as much as it is the feeling your employees have in working for you. So take care of your associates like you do your customers and you’ll take care of your culture.

“I needed help orchestrating a succession plan for our business. I had heard that Bill Boyajian specialized in assisting owners to transition their business to the next generation. He knows how to bridge the generation gap and deliver what each needs to hear. I would recommend Bill to any business owner who needs advice on succession planning from a trusted outside professional.”

–Charles Denaburg,
Managing Partner,
Levy’s Fine Jewelry
Birmingham, AL

"Our family needed some guidance on business transition and succession planning. We asked Bill Boyajian to help us because we knew we could trust him to tell us what we needed to hear. Bill became a valuable resource for our company and our entire family. He has the ability to meet each of us where we’re at and it has served us very well."

–Ceylon Leitzel
Leitzel Fine Jewelry
Hershey & Myerstown, PA

“We needed a plan to transition our business to a non-family member and we asked Bill Boyajian to help us. His experience in the area has really paid off, but we didn’t expect the added value of putting us together with a financial planner who helped organize our retirement needs. We now have the fundamentals to transition our business successfully, and we have Bill to thank for it.”

–Ernie & Debbie Cummings
Kizer-Cummings Jewelers
Lawrence, KS