| Customer Service January 16th, 2020 by Bill Boyajian |
If you travel a lot, you constantly run into people who are providing a service. At an airport, it’s the shuttlebus driver who picks you up, the airline representative who checks you in, the barista who prepares your coffee drink, or the flight attendant who serves you on the plane. At the hotel, it’s the bellman who greets you, the concierge who recommends a great restaurant, or the attendant who cleans your room. All of these interactions are an opportunity for service to shine, or not. A company’s culture is set by its leadership. It isn’t complicated. Culture is values manifested in behavior. Companies and their associates should be rewarded for great service even if it’s something you’ve come to expect. That’s because extraordinary service resulting in an exceptional customer experience is a benefit that costs a company nothing, but rewards it with loyalty, goodwill, and longevity. One wonders why so many leaders and so many firms miss this point, or perhaps just neglect it. If you provide great service, you should be rewarded for it. If you provide poor service, you should suffer from it. It’s your choice.
Tags: Advice, Associate, Behavior, Benefit, Business, Business Development, Choice, Company, Complicated, Cost, Culture, Customer Experience, Customer Service, Determination, Developing Leaders, Firm, Goodwill, Greet, Humility, Integrity, Interaction, Knowledge, Leader, Leaders, Leadership, Leadership Excellence, Leadership Problems, Leadership Skills, Learning, longevity, Loyalty, Motivation, Opportunity, Organization, People, Poor Service, Provide, Relationships, Representative, Reputation, Responsibility, Reward, Sales, Serve, Service, Success, The Mind of a Leader, Travel, Value, Vision, Welcome, Wisdom |
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Managing Partner,
Levy’s Fine Jewelry
Birmingham, AL
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Leitzel Fine Jewelry
Hershey & Myerstown, PA
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Kizer-Cummings Jewelers
Lawrence, KS
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