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Top of Mind: February 14, 2013
February 14th, 2013
by Bill Boyajian

Discounting is a Disease!

At the recent Vicenza Trade Fair, I was speaking with a principal of a leading Italian jewelry brand. The subject of discounting came up, and yielded a very interesting conversation.

The principal of the designer brand has resigned himself to the fact that his products will be discounted by department stores and jewelers who compete with each other on the basis of price. What good is it to have a brand, I said, unless you can get the margin you deserve for having built your brand over the years.

Discounting is a cancer in the industry. I know – everyone does it. But does that mean you have to do it, too? The long-term negative effects of discounting cannot be over-stated. Your customers will begin to expect a discount on everything, and also assume that your pricing may have been too high in the first place. Discounting takes money right out of your pocket.

Your pricing – whether at the supplier or retail level – is based on a fair and reasonable markup, one that is necessary for you to run a profitable business. If you really believe that, by implementing a store-wide policy of no discounting, you will set a new and positive tone for both your employees and your customers. I recommend removing the disease of discounting today.

Are You a Leader or a Manager?

Here are some words that distinguish leaders from managers….

Leaders                        Managers

– Lead                           – Manage

– Create                        – Refine

– Plan                            – Budget… [more]

Here are a few Business and Life Tips to think about:

Business Tips:

  • An entrepreneur is always thinking of how he/she can fill a need or do things in ways that have never been done before. What can you do?
  • People who fail to acknowledge opportunities are either fearful of outcomes or ignorant of the potential.
  • When in doubt about hiring someone, don’t. Test the person. Do background checks. Call references. Don’t take the risk.

Life Tips:

  • It is better to do something and be wrong, than to do nothing. Be willing to be wrong, and don’t be afraid to admit it.
  • People want to be heard. As long as you are open to hearing them, they can be a great source of information, advice, and strategy.
  • To come along side a friend in need may be the best use of your day. True friendship involves the sacrifice of your precious time.


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“I needed help orchestrating a succession plan for our business. I had heard that Bill Boyajian specialized in assisting owners to transition their business to the next generation. He knows how to bridge the generation gap and deliver what each needs to hear. I would recommend Bill to any business owner who needs advice on succession planning from a trusted outside professional.”

–Charles Denaburg,
Managing Partner,
Levy’s Fine Jewelry
Birmingham, AL

"Our family needed some guidance on business transition and succession planning. We asked Bill Boyajian to help us because we knew we could trust him to tell us what we needed to hear. Bill became a valuable resource for our company and our entire family. He has the ability to meet each of us where we’re at and it has served us very well."

–Ceylon Leitzel
Leitzel Fine Jewelry
Hershey & Myerstown, PA

“We needed a plan to transition our business to a non-family member and we asked Bill Boyajian to help us. His experience in the area has really paid off, but we didn’t expect the added value of putting us together with a financial planner who helped organize our retirement needs. We now have the fundamentals to transition our business successfully, and we have Bill to thank for it.”

–Ernie & Debbie Cummings
Kizer-Cummings Jewelers
Lawrence, KS