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Top of Mind: September 25, 2014
September 25th, 2014
by Bill Boyajian

Culture Check

Every business or organization has a culture where an understanding of its vision and values meet the needs and rewards of its people.  This culture, formed and sustained by its leadership, plays a vital role in the success, or failure, of the enterprise.  Culture, once established, is difficult to change unless a company’s leadership is changed.  And this isn’t always for the better.

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A company’s culture, like an individual’s reputation, is created and maintained through the actions, reactions, and decisions of its leadership over a period of time.  Employees take careful note of managerial actions and decision-making, and formulate opinions about the culture.  And, while some aspects of the culture can be quite direct and definitive, most are indirect and subliminal, and are therefore reflected in how people “feel” about the role they play and the organization they invest their “work life” into.

If you lead or manage a business or enterprise, take a moment to reflect on the culture you helped create and maintain.  Do associates identify with that culture or passively resist it?  Are changes necessary to improve morale or are people ready to jump out of the proverbial second story for you?  An honest and reflective assessment of your culture may be just what you need right now.

 
Jewelers Need Filters

Yes jewelers need filters. But what do I mean?

We need Google to find things – or even better yet, sophisticated filtering sites to locate what we specifically want to buy. We don’t go to Google to buy an airline ticket or a hotel room. We go to Travelocity or Expedia or Priceline or Hotwire. In other words, we go to a pre-determined site – let’s call it a mechanism – to get what we want.

In the same way, jewelers need a filtering mechanism to determine how well they are doing in business. Many jewelers are computerized today with an inventory management system that can produce reports to help run their business. But most jewelers don’t use their management system to best advantage. Often, they are so busy with sales, personnel, repairs, customer service, advertising, sourcing, etc. that they simply don’t have time to focus on what is most important in business. They need a reporting structure and a filtering system that tells them where they are going right and where they are going wrong.

Simply put, jewelers need to focus on managing their businesses in order to be profitable. This is where filters for the right information come in. If you aren’t using the information at your fingertips, (and still relying on your gut instincts), you are not running an efficient business. Get some help now, before you find yourself out of business.

 
Here are a few Business & Life Tips to think about…..

Business Tips:

  • If you want to manage something, manage yourself. When you do that right, you’ll be ready to stop managing and start leading.
  • What’s important trumps what’s urgent, but all too often we focus on unimportant, urgent matters that eat our time and attention.
  • Afraid to speak to groups? You’re not alone. Besides dying, the #1 fear of Americans is public speaking. Try a Dale Carnegie class. It will help.

 

Life Tips:

  • “Ability may get you to the top, but it takes character to keep you there,” – John Wooden
  • If we slowed down just a tad, we would have time to better relate to people around us, and be able to smell the roses in the garden.
  • Addicted to electronic gadgets? Do they control your life? Then it’s time to get a life. Turn them off once in a while.

 



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“I needed help orchestrating a succession plan for our business. I had heard that Bill Boyajian specialized in assisting owners to transition their business to the next generation. He knows how to bridge the generation gap and deliver what each needs to hear. I would recommend Bill to any business owner who needs advice on succession planning from a trusted outside professional.”

–Charles Denaburg,
Managing Partner,
Levy’s Fine Jewelry
Birmingham, AL

"Our family needed some guidance on business transition and succession planning. We asked Bill Boyajian to help us because we knew we could trust him to tell us what we needed to hear. Bill became a valuable resource for our company and our entire family. He has the ability to meet each of us where we’re at and it has served us very well."

–Ceylon Leitzel
Leitzel Fine Jewelry
Hershey & Myerstown, PA

“We needed a plan to transition our business to a non-family member and we asked Bill Boyajian to help us. His experience in the area has really paid off, but we didn’t expect the added value of putting us together with a financial planner who helped organize our retirement needs. We now have the fundamentals to transition our business successfully, and we have Bill to thank for it.”

–Ernie & Debbie Cummings
Kizer-Cummings Jewelers
Lawrence, KS