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Speaking Again on Communication…
June 14th, 2012
by Bill Boyajian

As a leader, you can almost never communicate too much or too often with your people. You’ve probably heard the saying “loose lips sink ships.” That’s certainly true for confidential information that should be kept confidential. But tight lips deepen suspicion. Most information is of a general nature. When people aren’t informed, they feel that something is being withheld or hidden — and they never seem to feel it’s for the right reason. Whether in a firm, on a committee, in a department, or on a team, honest information correctly communicated makes people feel good about those they work with and work for.

Some of the best communication is fostered when people can grapple with genuine issues to create opportunities, solve problems, or plan strategically. As a general rule, I don’t recommend scheduling meetings just to meet and communicate — although there are times when it is not only helpful, but essential. When this is the case, simple and clear communications are vital. Have a problem to solve, an issue to debate, or a plan to create. That’s where real interaction and communication begins. Before you know it, people will be talking with each other every day and developing closer bonds.



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“I needed help orchestrating a succession plan for our business. I had heard that Bill Boyajian specialized in assisting owners to transition their business to the next generation. He knows how to bridge the generation gap and deliver what each needs to hear. I would recommend Bill to any business owner who needs advice on succession planning from a trusted outside professional.”

–Charles Denaburg,
Managing Partner,
Levy’s Fine Jewelry
Birmingham, AL

"Our family needed some guidance on business transition and succession planning. We asked Bill Boyajian to help us because we knew we could trust him to tell us what we needed to hear. Bill became a valuable resource for our company and our entire family. He has the ability to meet each of us where we’re at and it has served us very well."

–Ceylon Leitzel
Leitzel Fine Jewelry
Hershey & Myerstown, PA

“We needed a plan to transition our business to a non-family member and we asked Bill Boyajian to help us. His experience in the area has really paid off, but we didn’t expect the added value of putting us together with a financial planner who helped organize our retirement needs. We now have the fundamentals to transition our business successfully, and we have Bill to thank for it.”

–Ernie & Debbie Cummings
Kizer-Cummings Jewelers
Lawrence, KS